After choosing a pillow or cushion, you should be able to review your order, understand the total cost, and know where to get help with a payment issue. This page explains the payment process and precautions for protecting your information when shopping at arvelloc.com.

This website is owned and operated by Shenzhen Xinxin Ruijie Technology Co., Ltd., trading as 𝘈𝘳𝘷𝘦𝘭𝘭𝘰𝘤™.

Review Your Order Before Paying

Before submitting payment, please check:

• Product names, selected options, and quantities.

• Included items and accessories listed on each product page.

• The recipient’s name, phone number, and complete shipping address.

• Product charges, applicable discounts, shipping costs, and taxes shown at checkout.

• The final order total and checkout currency.

Some lifestyle images show lumbar cushions, seat cushions, or other household items together. Your purchase includes the items listed in your cart and described on the corresponding product pages. Please do not rely on styled images alone to determine what is included.

Available Payment Methods

Accepted payment methods are displayed at checkout. Availability may vary depending on your location, checkout currency, or the payment provider’s supported services.

Complete your payment through our website’s checkout process and any official payment page it directs you to. If a payment method is not listed, please do not independently transfer funds to an unverified account.

Your bank or payment provider may require additional identity verification or transaction approval when you use a card, digital wallet, or another payment method. Follow the instructions on the relevant payment page.

Prices, Currency & Fees

Product prices are shown on the product pages. The final amount payable is displayed at checkout before you submit payment.

If your payment account uses a different currency from the checkout currency, your bank or payment provider may convert the amount and charge currency conversion or cross-border transaction fees. The relevant institution determines these rates and charges. Contact it before paying if you need further information.

Please review our Shipping Policy for shipping charges and applicable rules. Check the charges listed at checkout before confirming your order, and contact customer support if anything is unclear.

Payment Status & Order Confirmation

After completing the payment process, check the order status displayed on our website and the order information sent to the email address used at checkout.

Some transactions require further verification by the payment provider. A pending amount or authorization hold on your account does not necessarily mean that payment has been captured or that your order has been confirmed.

If the payment page closes unexpectedly, your account shows a charge but you have not received an order confirmation, or your order status does not match your payment record, check your spam or junk folder and contact us for assistance. To help avoid duplicate orders, please confirm the original transaction’s status before attempting payment again.

Failed Payments & Duplicate Transactions

If a payment fails, check that your billing details are correct, your payment method is valid, and any required bank verification has been completed. For questions about declined transactions, account restrictions, or spending limits, contact your bank or payment provider.

If you suspect a duplicate payment, provide your order number, transaction date, amount, and a redacted screenshot of the transaction. We will check whether duplicate orders or payments were received and address the issue based on our findings.

Please conceal full card numbers, account balances, and transactions unrelated to your inquiry before sending a screenshot.

Protecting Your Payment & Account Information

Enter payment details only through the checkout page or an official payment page it directs you to. Check the website address before paying.

Our customer support team will not ask you to provide any of the following by email, phone, or chat:

• Full payment card numbers or card security codes.

• Online banking or payment account passwords.

• SMS verification codes or one-time login codes.

• Verification details used to approve an unfamiliar transaction.

Do not share this information with others. If you receive a message claiming to represent Arvelloc that requests payment to a personal account or asks for sensitive information, verify it independently using the customer support email listed on this page.

Refunds & Payment Disputes

Eligible refunds are processed under our Return & Refund Policy and returned to the original payment method. Please refer to that policy for refund eligibility, our processing timeframe, and the required steps.

After a refund has been issued, your bank or payment provider may need additional time to post it to your account. For assistance, provide your order number and any refund notification you have received.

If you have a concern about an order amount, purchased items, or a payment record, contact us so we can help investigate. You may also contact your payment provider or raise a transaction dispute under its applicable procedures.

Payment Support

Customer Support Email: service@arvelloc.com
Phone: +86 184 6616 8003
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Please include your order number, if available, along with the transaction date, amount, and a description of the issue. You do not need to provide complete payment credentials or account login details.