Welcome to arvelloc.com. These terms explain the rules for browsing the Arvelloc website, using its features, submitting content, and communicating with us.

For purchases, payments, shipping, and after-sales support, please also review our Terms and Conditions and the relevant policy pages. These Terms of Use do not reduce our commitments to existing orders or limit consumers’ statutory rights.

1. Purpose of the Website

This website presents Arvelloc neck pillows, travel pillows, lumbar cushions, seat cushions, and other products. It helps you explore product features, compare options, place orders, and access customer support.

Use the services for their intended purposes and comply with applicable law. When making a purchase or taking another action that requires legal capacity, you must have that capacity or appropriate authorization.

2. Understanding Product Information

Product diagrams, lifestyle images, and descriptions explain the contours, support areas, and intended uses of the relevant products.

When choosing an item, review its specific dimensions, materials, included items, and care instructions. Furniture, decorative items, and other products shown in lifestyle images may not be included in your purchase.

Information about using pillows and cushions is general product information and does not replace professional advice concerning your personal health. An individual customer’s comfort experience should not be understood as a guarantee of results for everyone.

3. Account & Contact Information Security

If you use an account feature provided on the website, keep your login details secure and maintain accurate contact information for orders and services.

Do not impersonate another person using their identity, email address, or payment information. Do not give account access to anyone who is not authorized to use it.

If you notice a suspicious login, an unauthorized order, or another unusual activity, contact customer support promptly. We will help investigate and will not automatically assume that every action submitted through an account was authorized.

4. Prohibited Activities

When using the website, do not:

• Upload malicious software, send fraudulent information, or carry out cyberattacks.

• Access another person’s account, orders, or website systems without authorization.

• Impersonate a customer, employee, brand representative, or another person or organization.

• Submit false payment, shipping, after-sales, or identity information.

• Disrupt normal services through excessive repeated requests, spam, or other interference.

• Collect personal information in bulk without authorization or copy website content for infringing or misleading commercial purposes.

• Publish content that violates privacy, infringes intellectual property, threatens others, or is otherwise unlawful.

These rules do not restrict activities permitted by applicable law or prevent consumers from making legitimate inquiries, complaints, after-sales requests, or honest reviews.

5. Website Content & Intellectual Property

Brand marks, product descriptions, images, illustrations, and page designs provided by us or used with authorization may be protected by trademark, copyright, and other applicable laws.

You may browse and save product information or share product page links for personal shopping purposes. You must not use the content to impersonate our store, mislead consumers, or infringe another party’s rights.

For commercial republication, use of brand marks, or other activities beyond normal personal use, contact us to confirm authorization first.

If you believe content on this website infringes your rights, provide the specific page link, identify the content, and explain the basis of your rights so we can investigate.

6. Reviews, Photos & Other User Content

If the website offers reviews, photo uploads, or other public submission features, base your comments on genuine experience and ensure you have the right to submit the content.

To protect privacy, do not publicly disclose delivery addresses, phone numbers, complete payment details, another person’s identity information, or photos of people without permission.

You retain your rights in your original content. When you voluntarily submit content to a public review area, you give us nonexclusive permission to display it and make formatting adjustments necessary for that display, without distorting its meaning. We will obtain any required additional permission before using it in standalone advertising or other promotions beyond its original submission purpose.

We will not remove or restrict a review, or penalize its author, solely because it is negative. We may take appropriate lawful action concerning spam, privacy violations, unlawful material, or content unrelated to the products or services.

Product issue photos, videos, and communications submitted to customer support do not automatically authorize their public use in marketing.

7. External Links & Third-Party Features

The website may provide links or features for payments, shipment tracking, platform services, or other third-party services.

When using these services, check the page address and review the provider’s applicable terms and privacy information. Third-party services may have their own operating rules.

If a third-party feature affects your order, contact us for assistance. A third party’s involvement does not remove our business or order-related responsibilities under applicable law.

8. Website Maintenance & Access Restrictions

We may temporarily change or suspend parts of the website for system maintenance, feature updates, security issues, or other necessary reasons.

If we identify a clear violation of these terms, we may restrict the relevant activity where necessary, reasonable, and proportionate to the issue. We will explain the reason where appropriate.

A website interruption or account restriction does not automatically cancel our obligations concerning paid orders, refunds, or other applicable after-sales support. If you cannot access your order through the usual pages, use the contact details below for help.

9. Privacy, Updates & Applicable Rights

Personal information associated with browsing, ordering, submitting content, or contacting customer support is handled under our Privacy Policy and applicable requirements.

We may update these Terms of Use as features, services, or applicable requirements change. Updated terms will be published on this page, with additional notice where required.

Updates will not retroactively reduce commitments made for existing orders or consumers’ statutory rights. If any provision conflicts with a mandatory legal requirement that cannot be excluded, that requirement will apply. The remaining provisions will continue to apply to the extent permitted.

10. Contact Us

For questions about website use, account security, content permissions, or these terms, contact:

Operating Company: Shenzhen Xinxin Ruijie Technology Co., Ltd.
Customer Support Email: service@arvelloc.com
Phone: +86 184 6616 8003
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Please include the relevant page link, a description of the issue, and your order number, if applicable. Do not send passwords, verification codes, or complete payment credentials by email.