This Privacy Policy explains how we collect, use, retain, and disclose personal information when you visit arvelloc.com, shop for Arvelloc pillows and cushions, place an order, or contact customer support. It also explains how you can submit a privacy request.

Trade Name: 𝘈𝘳𝘷𝘦𝘭𝘭𝘰𝘤™
Website Operator & Organization Responsible for Personal Information: Shenzhen Xinxin Ruijie Technology Co., Ltd.
Website: arvelloc.com
Privacy Contact Email: service@arvelloc.com
Phone: +86 184 6616 8003
Business Address: Room 306, No. 5, Lane 1, Bulong Road, Ma'antang Community, Bantian Subdistrict, Longgang District, Shenzhen City
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

1. Information We Collect

We collect information needed to handle the relevant activity, depending on how you use our website.

Product Inquiries

When you ask about pillow contours, cushion positioning, chair compatibility, or cleaning instructions, we receive the contact details, product names, intended uses, questions, and images you provide.

These inquiries generally do not require medical records, diagnostic reports, identity documents, or other sensitive information. Please do not send information unrelated to your question.

Orders & Shipping

When you place an order, we receive the recipient’s name, email address, phone number, billing and shipping addresses, purchased items, quantities, order amount, and order number. We use this information to process the transaction and arrange delivery.

If you purchase an item for someone else, please make sure you are authorized to provide their shipping information.

Payment Information

Payments are processed by the payment providers identified during checkout. We receive information needed to manage your order, such as payment status, transaction references, payment amounts, and refund records.

Please do not send full card numbers, card security codes, payment passwords, or verification codes by customer support email or phone.

Customer Support & Communications

When you request tracking assistance, a return, a refund, or help with a product issue, we receive the order details, correspondence, and any product or packaging photos or videos you provide.

Website Usage & Device Information

Our website platform and enabled services may process information such as your IP address, browser and device type, access times, pages viewed, shopping cart activity, and cookie identifiers. This information supports website functionality and security and, where permitted by the applicable settings and permissions, helps us understand website usage.

2. Sources of Information

We obtain information primarily from:

• Details you provide when ordering, completing forms, or contacting customer support.

• Technical information generated by your browser or device when you visit the website.

• Partners supporting a transaction, such as payment providers reporting payment results and shipping providers supplying delivery updates.

We use this information only within the scope relevant to the corresponding services.

3. How We Use Information

We use personal information to:

• Create, confirm, and process orders.

• Verify payment status, issue refunds, and investigate payment issues.

• Arrange shipping, send order notifications, and assist with package inquiries.

• Answer questions about product construction, accessories, use, and care.

• Handle damaged, incomplete, incorrect, or otherwise problematic orders.

• Maintain website operations and identify fraud, misuse, or unusual activity.

• Retain legally required transaction records and handle complaints or disputes.

If you choose to subscribe to marketing emails, we will send product or promotional information within the scope of the applicable permissions. You can unsubscribe using the instructions in those emails. Unsubscribing from marketing will not stop necessary order or customer service communications.

Depending on applicable law, these activities may be based on performing a transaction, meeting legal obligations, pursuing legitimate business and security interests, or your consent. Where consent is required, we will handle it in accordance with the applicable requirements.

4. Who We Disclose Information To

We may disclose necessary information to the following categories of partners to provide the relevant services.

Ecommerce Platform & Website Service Providers

Our store uses Shopify to provide online store services. Shopify and related technology providers may process data to operate the website and checkout, process orders, and maintain security. For details about Shopify’s own processing of personal information, please review its Privacy Policy.

Payment Providers

Information needed to process payments, refunds, transaction verification, and payment disputes.

Shipping & Fulfillment Partners

Recipient names, addresses, phone numbers, and order details needed to prepare, ship, and deliver orders.

Customer Support, Technical & Professional Service Providers

Information needed to provide customer support, system maintenance, accounting, or dispute resolution services.

We may also disclose information where necessary to meet legal obligations, respond to valid legal processes, or protect lawful rights and interests.

If our business is transferred or reorganized, information may be transferred as part of that transaction. Applicable privacy protections will continue to apply.

5. Cookies & Similar Technologies

Cookies are small data files stored in your browser. They can help maintain your shopping cart, remember preferences, support checkout, and protect website security.

If analytics or advertising features are enabled, related technologies may also help us understand page visits, measure advertising performance, or provide personalized content. Their use must reflect the tools and privacy settings actually enabled on the website.

In regions where applicable law requires prior consent, we will obtain the necessary consent before using the relevant nonessential technologies. You can adjust your choices through available website privacy controls, where provided, or manage cookies through your browser. Disabling necessary cookies may affect shopping cart or checkout functionality.

Where applicable law gives you the right to opt out of the sale or sharing of personal information or processing for targeted advertising, you can submit a request through the applicable privacy controls or the email address listed on this page. We will recognize and process valid Global Privacy Control (GPC) signals where required by law.

6. How Long We Retain Information

We determine retention periods according to the purpose of processing and applicable requirements. These include the time needed to complete orders and customer support, transaction recordkeeping obligations, dispute resolution needs, and security requirements.

When information is no longer needed for the relevant purpose and there is no applicable basis for retaining it, we will delete or de-identify it.

A deletion request does not necessarily mean all records can be deleted immediately. For example, transaction records subject to legal retention requirements may need to be kept. We will explain relevant limitations where applicable.

7. International Processing & Information Protection

Our operating company is located in China, and our website platform and other service providers may operate in different countries or regions. Your information may therefore be processed outside your place of residence.

We will handle international transfers in accordance with applicable requirements and use appropriate contractual arrangements or other applicable safeguards where required.

We limit access to personal information according to business needs and take reasonable protective measures appropriate to the processing involved. Before sending images or files to customer support, please conceal unrelated identity, payment, or household information.

8. Your Privacy Choices & Rights

Depending on your location and applicable law, you may have the right to:

• Understand how personal information is collected, used, and disclosed.

• Request access to or a copy of your personal information.

• Correct inaccurate information.

• Request deletion of information.

• Restrict or object to certain processing where applicable.

• Withdraw consent previously given.

• Opt out of the sale or sharing of personal information, or processing for targeted advertising, as defined by applicable law.

• Request data portability where available or appeal a decision about your request.

You can submit a request using the email address listed on this page. Describe your request and include the email address or order number associated with your interactions with us.

Where identity verification is necessary, we will request only information proportionate to the nature of the request. Some requests, such as applicable sale or sharing opt-out requests, may not require the same level of verification. If someone submits a request on your behalf, we may need to verify their authorization.

We will respond within the timeframe required by applicable law. If we cannot fully fulfill your request, we will explain the applicable reasons and available next steps. We will not unlawfully discriminate against you for exercising your privacy rights.

9. Children’s Information & External Services

Our website is intended for adult consumers and is not directed at children. We do not knowingly collect personal information in violation of applicable children’s privacy requirements. If you believe a child has provided information that should not have been collected, please contact us so we can investigate and address it.

Our website may contain links to payment services, shipment tracking, or other external services. Once you leave our website, the relevant provider’s information practices are governed by its own privacy policy. Please review that policy before providing information.

10. Policy Updates & Contact

We may update this policy as website features, service providers, or applicable requirements change. The updated version will be published on this page. Where a change requires additional notice or renewed consent, we will follow the applicable requirements.

If you have questions about how personal information is handled or wish to submit a privacy request, contact Shenzhen Xinxin Ruijie Technology Co., Ltd. using the details listed on this page. Please include “Privacy Request” in your email subject line.